What should an adjuster do if new information arises after a claim has been settled?

When new information arises after a claim has been settled, the adjuster's responsibility is to review the settlement process and assess whether a reassessment of the claim is warranted. This approach ensures that all relevant details are considered and that the integrity of the claims process is upheld.

Claims are complex, and new information can potentially impact the initial settlement terms. For example, if evidence suggests that the extent of damages was greater than initially assessed or that there was an element of fraud involved which was not previously known, it may necessitate reopening the claim to ensure fair treatment for all parties.

Taking this action demonstrates due diligence and professionalism, as it acknowledges the evolving nature of claims and the importance of addressing any new facts that may alter the outcome. It also ensures compliance with regulatory standards that govern the claims process.

Other options presented lack the necessary proactive approach to new developments. Ignoring new information could lead to legal and ethical issues, while filing a new claim may not be appropriate if the situation involves information related to a previously settled claim. Consulting with the insured may provide additional perspective, but it is the adjuster's role to investigate and assess the implications of new data rather than simply seeking the policyholder's opinion.