What is the primary duty of an independent adjuster?

The primary duty of an independent adjuster is centered around providing unbiased evaluations. Independent adjusters are often hired by insurance companies to assess claims objectively, ensuring that the evaluation is fair and impartial. Their role is to gather information, investigate claims, and provide an accurate assessment of the loss or damage.

This impartiality is crucial because it helps build trust in the claims process, ensuring that both the insurer and the insured receive a fair evaluation based on factual evidence. By maintaining a neutral stance, independent adjusters are able to effectively bridge the gap between the insurance company and the policyholder, facilitating a resolution that is justified by the facts of the claim.

While representing the insurance company and serving the insured's interests may be part of the adjuster's responsibilities, the essential focus on providing unbiased evaluations sets the role apart. Handling fraud cases is also a task that independent adjusters may engage in, but it is not their primary responsibility. Their main function remains grounded in conducting thorough and unbiased assessments of claims.